Release 240 - Firm Reviews

What’s new?

Firm Reviews are a new internal, collaborative feature designed to help your organization track firm performance, support relationship management, and make more informed selection decisions.

Why it matters?

When you’re hiring a firm, it’s easy to focus on price or reputation. But the real questions are:

• How have they actually performed for your organization?
• Did they stick to the agreed fee arrangement?
• Was the relationship manager on top of things?
• Did they communicate clearly and deliver the results you expected? 

And maybe the biggest one — would you hire them again?

That’s what Firm Reviews give you: a way to capture those insights. Every review builds your organization’s knowledge — a record of how firms are performing, across different matters and teams.

This new feature enables your team to complete and request reviews of engaged firms (both general and matter-specific) in a structured format, creating a consistent and transparent approach to firm evaluation.

Note: If you do not have Template Manager access but would like to, please reach out to our Support Team (support@persuit.com) while CCing an existing template manager in your organization to request this access.

For more, check out the below articles:

• How can I request a firm review from my colleagues?
• How can I manage firm reviews for my organization?
• How can I leave a firm review?