Release 220 - Email Refresh New Copy & Branding; MFA Session 24 Hours; Highlighted Recommended Auction Durations; Access to Engagement Letter Templates

📧 PERSUIT Email Refresh – New Copy, Branding & Better UX

Every platform email just got a major glow-up. We’ve redesigned and rewritten all PERSUIT emails to reflect the new PERSUIT 2.0 branding, improve clarity and tone, and offer a more helpful experience.

What’s New

• Two new email templates, designed for different purposes:

  • Quick Update – For reminders and status nudges, with minimal formatting

  • Moment That Matters – For invites and key action points, designed to be shared

•  Rewritten copy for every email:

  • Friendlier tone, clearer calls to action

  • Helpful links to support resources

• Responsive design, tested across Outlook, Gmail, Apple Mail, and mobile

• Refreshed subject lines + pre-headers to preview the email content clearly

Why It Matters

• Improves email clarity and usability across devices

• Makes high-stakes emails (like invites to propose) more shareable and branded

• Helps clients and firms find answers faster with embedded links to support

• Reinforces PERSUIT’s updated identity and user-centric experience

No new email types or triggers were introduced (yet)—just a full content and styling refresh.

🔐 MFA Session Validity Extended to 24 Hours

Law firm users with Multi-Factor Authentication (MFA) enabled will now stay validated for 24 hours after a successful login—meaning no more repeated MFA code entries throughout the day.

What’s New

•  MFA sessions now remain active for 24 hours after a successful code entry

• Law firm users will no longer be prompted for MFA each time they log in during the same day (unless they reset their password or get locked out)

• No changes to your organization’s MFA configuration or compliance settings

 Why It Matters

• Fewer login disruptions for firms who use PERSUIT intermittently throughout the day

• Reduces support tickets related to MFA timeouts, lockouts, and user frustration

• Smoother user experience for firm-side users during time-sensitive RFPs

Note: This change only affects law firm users. Client MFA flows and custom security settings remain unchanged.

⏱️ Recommended Auction Durations – Now Highlighted

To help users move faster and get the most out of auctions, we’ve added smart guidance to the auction duration picker.

 What’s New

• 30 min and 60 min durations are now labeled as recommended

• A new message displays near the dropdown to guide users toward efficient durations

• All duration options (30 min, 60 min, 24h, 48h) remain fully available

Why It Matters

• Encourages quicker decision-making and tighter turnaround times

• Reduces the risk of overly long auctions with limited benefit

• Reinforces PERSUIT best practices directly in the setup flow

📁 Template Manager Access to Engagement Letter Templates

Users with the Template Manager role can now directly manage Letter of Engagement (LOE) templates without relying on Support or Admins.

What’s New

• A new “Engagement Letter Templates” section has been added to the left-hand navigation

• Template Managers can now:

  • View existing LOE templates

  • Upload new LOE templates directly

Why It Matters

• Empowers client Template Managers with self-service access
• Reduces dependency on Support or Admin teams
• Makes it easier to maintain, update, and scale engagement documentation

Questions or feedback? Please reach out to support@persuit.com 🚀