I need help. How do I raise a support ticket and speak with an agent?

Email support@persuit.com with your query or use this form, and our team of customer support agents will reply as soon as possible (in line with our Service Level Agreement). Please note that we do not have a customer service phone number, and the live agents will address your ticket in writing in email format (not chat).

They are supported by a team of experts (including engineers, product managers and customer success managers), so may triage your ticket to the person best placed to answer. In some cases, where the ticket cannot be resolved via discussion on the ticket, the experts may work with you to coordinate a live call.

Which details should I include in my support ticket?

The more details you can provide, the faster and more effectively we can resolve your query. Helpful details include:

• The request ID (REQ-123456).
• Screenshots or videos to illustrate the issue.
• A description of steps that you have already taken.
• A summary of what you would like to achieve.
• cc'ing any related users whose approval may be needed, if your request pertains to sharing content or access or user permissions.

The PERSUIT chatbot widget

In the bottom right hand corner of this support site, we leverage an AI chatbot widget that scans all articles to provide you with the best quality information and links to articles. This accelerates how quickly you find the answers that you need.

This support site contains a vast number of articles, covering all actions on the PERSUIT platform, but we recognize that the technology alone may not provide everything you need!

If and when you do need to interact with a human being, we have a tech support team who will be delighted to help.

Please use this form contact support@persuit.com with your query and an agent will reply.

Requesting a demo or walkthrough

If you are a prospective PERSUIT user and would like a demo of the platform or any of its features, email our support team and they can put you in touch with the relevant people.

Not receiving a response to your support ticket?

This may well be an IT issue, whereby your company's IT filters are blocking PERSUIT emails. This article explains how you can unblock this situation.