I have not received an email from PERSUIT. Where could it be?

Platform notification emails can come from notifications@persuit.com or support@persuit.com.  These may be in your Spam/Junk folder, if it is a first-time message from an unknown sender, or if your company's IT filters are blocking them.

We recommend that you email your IT department and ask them to whitelist the @persuit.com domain so that emails will not be blocked.

Different ways to check your Spam or Junk folder for a PERSUIT email:

1. ​The normal search feature. Type ‘PERSUIT’ into the search bar. If there are no results, search again and include the Spam/Junk folder in the search parameters. You will need to access the search settings and adjust to include ‘Spam/Junk’ in the search.
   
   
2. Open the Spam/Junk folder and then use the Search feature. Type ‘PERSUIT’ into the search bar. If a PERSUIT email has been sent to Spam, it will show up in this search. You then need to move the email message from the Spam folder to your inbox. The email program will allow you to mark the message as ‘not Spam’, ‘move to Inbox’ or something similar.
   
   
3. Open the Spam/Junk folder and scroll through the messages looking for a message from notifications@persuit.com or support@persuit.com. Once you find it, move the email message to your Inbox.​

If you find a message in your Spam/Junk folder and you move it to your Inbox, the email system should know that you want to receive emails from PERSUIT, and it should send them to your Inbox in the future.

​If you are unable to find a PERSUIT message in your Spam/Junk folder,  please contact your customer success manager, cc'ing support@persuit.com.