At PERSUIT, we integrate advanced Artificial Intelligence (AI) to optimize legal services procurement, enhance decision-making, and improve operational efficiency. Our AI-driven capabilities are designed to streamline processes, manage costs, and automate workflows, enabling you to achieve better outcomes with greater efficiency.
Technology Powering Our AI
Our platform leverages a sophisticated combination of AI technologies:
| Technology Category | Specific Models/Methods |
|---|---|
| Generative AI |
PERSUIT Outside Counsel Engagement product uses Google Foundation Models and approved Partner Models via Vertex AI Model Garden as the core Generative AI technology for the platform. The eBilling product uses Anthropic Claude models via AWS Bedrock. Information on these models can be found here: Google models, Partner models, Vertex AI Model Garden, AWS Bedrock Models PERSUIT Supported Models:
|
| Statistical AI | Proprietary statistical models, including percentiles, quartile coefficients, and cosine similarity algorithms, for data analysis and insights. |
These technologies work in concert to provide intelligent assistance throughout your legal operations.
Protecting Your Data with Robust Security
The security and privacy of your data are paramount. Our AI implementation incorporates stringent measures to ensure your information remains protected and confidential:
| Security Aspect | Details |
|---|---|
| Data Privacy & Compliance | We adhere to GDPR and other relevant data privacy regulations, processing all personal data to the highest legal standards. |
| Secure Processing | When your data is processed by our AI, it remains securely within our cloud infrastructure (Google Cloud Platform (GCP) for Outside Counsel Engagement product and Amazon Web Services (AWS) for eBilling product), never leaving our controlled environment. |
| Stateless AI Models | Our AI models are designed to be stateless, meaning they do not retain customer data after processing. Each interaction is isolated, and data is immediately discarded. |
| No AI Training on Customer Data | Our AI models are never trained on your proprietary or confidential customer data, ensuring your information is not used to improve or modify the AI models themselves. |
| Encryption | All your data is encrypted using industry-standard methods: AES-256 for data at rest and TLS 1.2 or higher for data in transit. |
| Secure Cloud Hosting | Our infrastructure is hosted on Google Cloud Platform (GCP) and Amazon Web Services (AWS), both of which are certified under ISO 27001 and SOC 2 Type 2, providing a secure and compliant environment for all data processing. |
| Anonymized Data for Statistics | Statistical analyses and recommendations utilize fully stateless, aggregated, and anonymized data, ensuring privacy while providing valuable insights. |
| Data Retention | As per our enterprise agreement, neither Google Vertex AI nor AWS Bedrock retains any data that PERSUIT shares with it. Zero Data Retention applies at the AI model layer across both platforms. Application-layer retention specific to Persi is described under "Tracking of AI Usage". |
| Tracking of AI Usage | PERSUIT monitors the performance of its AI features as part of its standard software quality and incident management processes. For AI features other than our AI agent Persi, we do not log the prompts or AI generated outputs. A small internal AI team at PERSUIT monitors Persi interaction logs for quality assurance purposes only, and permanently deletes all interaction logs after 30 days. Zero Data Retention still applies at the AI model layer. Persi is powered by Anthropic and Gemini models accessed exclusively through Google Vertex AI or AWS Bedrock, where prompts and outputs are NOT retained by the models and NO data is used for model training. PERSUIT also tracks low level logs within PERSUIT’s secure cloud environment, capturing metadata such as user ID, organization ID, and timestamps. Model performance is continuously evaluated to maintain reliability and accuracy across supported features. |
Our Commitment to Responsible AI
We are deeply committed to the responsible and ethical use of AI. Our internal policies and practices ensure that AI is deployed to augment human capabilities, not replace them, always with a focus on fairness, transparency, and accountability:
- Ethical Deployment: We use AI systems responsibly, avoiding actions that could violate privacy or facilitate malicious activities.
- Compliance: All AI usage adheres to applicable laws and regulations, including those concerning data protection, privacy, and intellectual property.
- Transparency & Accountability: We maintain transparency about AI involvement in processes and remain accountable for outcomes generated by AI systems.
- Secure Data Handling: We rigorously follow our privacy and security policies for all data used by AI, ensuring sensitive information is handled with utmost care.
- Bias Mitigation: We are committed to identifying and mitigating potential biases in AI systems to ensure fairness and inclusivity.
- Human Oversight: We recognize the limitations of AI and ensure that human judgment remains central, especially when interpreting and acting on AI-generated recommendations.
We believe in the power of AI to transform legal operations for the better, and we implement it with careful consideration for its impact, always prioritizing the security, privacy, and trust of our users.
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